Refund policy

Please email us at hello@mushstudios.co if you would like to submit a return. 

Rugs can be returned within 7 days of delivery with a 10% restocking fee. 

Rugs can be exchanged with no restocking fee and we cover the cost to ship the original rug back. 

In order to qualify for a return, all items must be in an unused condition. We do not cover the cost to package or ship your return, so we recommend keeping your original packaging materials. We recommend you choose a shipping service with tracking as we are not responsible for items that do not arrive to us. Once the return has been received by our team and authorized, we will reimburse you within 7 business days.

Mush Studios reserves the right to refuse returns that do not meet the standard outline above. Custom, discounted, or sale rugs are not eligible for return. Samples are also not eligible for return.