Shipping 

Domestic

Any import fee or taxes levied on orders are the responsibility of the customer. 

International

We offer worldwide shipping, discounted rates are calculated at checkout. Any import fee or taxes levied on orders are the responsibility of the customer. 

 

Care

Unpacking Your Rug

Your rug (excluding shag) will arrive rolled and cold - shake it out to loosen up the fibers. Let the rug lay out for 24 hours to flatten completely. Expect some light natural shedding for the first two weeks. 

Your shag rug will arrive rolled, cold, and flat - shake it out to loosen up the fibers. If needed, use your fingers to fluff out any areas that may need more manipulation to loosen up and become more voluminous. Alpaca Wool shag rugs will shed more visibly for the first two weeks.

Cleaning Your Rug

New Zealand Wool is a naturally self-cleaning fiber. Vacuum on high pile for regular cleaning and maintenance. Address any spills immediately by blotting the area with a damp cloth or paper towel with water. Water helps dilute any spill or dirt marks and should dry fairly quickly as this is a natural material. If needed, consult a local professional for cleaning. 

Alpaca Wool is a delicate and fine fiber. We do not recommend vacuuming any of our shags made with this wool. To clean, we recommend shaking the rug out as regularly as you can to expel any loose fibers or debris caught between fibers. Address any spills immediately by targeting the area with a small amount of water and a dry cloth or paper towel.

Unpacking Your Pillow

Your pillow will arrive flat and cold - shake it out to loosen up the fibers and pillow insert. Pillows with shag will most likely require some manual fluffing with your fingers to achieve the desired look after shipment.

Cleaning Your Pillow

To help your pillow stay clean, we recommend shaking your pillow out as often as you can. This will help release any loose fibers or debris found between fibers. Consult a local professional for additional cleaning.

 

Returns

Rugs and Pillows can be returned within 3 days of receipt with a 20% restocking fee. We do not cover the cost to package or ship your return. In order to qualify for a return or exchange, all items must be in unused condition with the original tags attached. Once your return has been received and authorized, we will reimburse you within 7 days. Mush Studios reserves the right to refuse returns that do not meet the standards outlined above. 

Custom, Discounted, or Sale Items are not eligible for return. 

Exchange 

You may exchange your item in unused condition with original tags attached within 7 days of receipt. We do not cover the cost to package or ship returns, and we reserve the right to refuse an exchange that does not meet the standards outlined above. 

Cancellation

Items are packaged and shipped out quickly after purchase. Please email us immediately at hello@mushstudios.co if you would like to cancel your order and we will do our best to accommodate.