worldwide shipping!

FAQ

Shipping 

Domestic

We offer free ground delivery to North America. Any import fee or taxes levied on orders are the responsibility of the customer. 

International

We offer worldwide shipping, discounted rates are calculated at checkout. Any import fee or taxes levied on orders are the responsibility of the customer. 

Returns

Rugs can be returned within 3 days of receipt with a 20% restocking fee. We do not cover the cost to package or ship your return. In order to qualify for a return or exchange, all items must be in unused condition with the original tags attached. Once your return has been received and authorized, we will reimburse you within 7 days. Mush Studios reserves the right to refuse returns that do not meet the standards outlined above. 

Custom rugs are not eligible for return. 

Exchange 

You may exchange a rug in unused condition with original tags attached within 7 days of receipt. We do not cover the cost to package or ship returns, and we reserve the right to refuse an exchange that does not meet the standards outlined above. 

Cancellation

Rugs are packaged and shipped out quickly after purchase. Please email us immediately at hello@mushstudios.co if you would like to cancel your order and we will do our best to accommodate. 

Care

Unpacking Your Rug

Your rug will arrive rolled and cold - shake it out to loosen up the fibers. Let the rug lay out for 24 hours to flatten completely. Expect some natural shedding for the first two weeks. 

Cleaning Your Rug

Wool is a naturally self-cleaning material. Vacuum on high pile for regular cleaning and maintenance. Address any spills immediately by blotting with a damp cloth or paper towel. If needed, professional cleaning may be used.